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Please contact customer support department at (877) 984-7455 or e-mail us at info@SilkPlantsCanada.com . Give your order number or customer account number (if available), item number, and the quantity you wish to return. Also, briefly explain why you would like to return the merchandise.
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We will issue you a return authorization number and then evaluate they restocking charges. Please mark the outside of your carton (s) with your return authorization number for immediate processing.
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All returns must be made within 7 days of date of receipt of shipment. A 20% restocking fee will be assessed on all returns.
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No merchandise can be returned without prior authorization from
Silk Plants Canada
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Potted merchandise (trees and large plants), custom decor items, and acrylic water kits are non-returnable.
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Our products are not recom mended for outdoor use unless expressly noted, and Silk Plants Canada.com is not responsible for any damage caused by the weather.
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Please open your cartons and identify all materials immediately upon receipt of shipment. This is to ensure all items ordered are present and intact.
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Any product that has been subject to misuse, improper storage,
unauthorized modification, unauthorized repair, neglect, alteration, improper installation or other acts which are not the fault of Silk Plants Canada, including damage caused by shipping can not be returned to Silk Plants Canada.
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If the product you receive is damaged, you MUST make note of damages on the truck bill of lading or immediately notify your Fedex driver to mark any damages on their shipping form. YOU MUST MAKE NOTE OF ANY DAMAGES BEFORE THE SHIPPING CLERK LEAVES YOUR FACILITY.
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Items not returned in their original box or improper repackaging of items will not be accepted by Silk Plants Canada. If you are unable to use Silk Plants Canada’s original box, please notify Silk Plants Canada.com before you return the item.
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Silk Plants Canada.com will give you the correct shipping address to return the merchandise. Please DO NOT return product to us without receiving prior instructions or return additional merchandise not previously authorized.
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Silk Plants Canada.com is not responsible for the freight charges of returned goods directly resulting from customer error. However, we will assist you in choosing the most economical method to ship back your return.
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You will have 10 days from the date you receive your return authorization number to send returned items back to our shipping facility. Authorized returns arriving back to more than 30 days from the date of the return authorization will be subject to additional return fees.
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After the product has been returned and inspected by Silk Plants Canada.com shipping staff, we will issue a credit to either your credit card.
