FAQs by Silk Plants Canada Online Store

We only have offices in Kelowna, British Columbia.

We ship from Kelowna, British Columbia.

Yes, you may pick up your order in Kelowna. You have to call the office at 1.877.814.7455 to place your order with the the office to ensure you do not have shipping charges and and then arrange the date and time of the pickup.

If the item is in stock you should receive your order within 7-14 days depending on where you live. If the item is Custom Made then it can take up to 3-4 weeks before you receive your order.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@silkplantscanada.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@silkplantscanada.com For more information Refund Policy

In keeping with industry standards, Artificial Plants, Artificial Trees, and Flowering Plants that come potted are measured from the floor to the outstretched tip on the top (including the pot). Artificial Plants, Artificial Trees, and Artificial Flowering Plants or Artificial Flowers that do not include a pot are measured from the base of the stem to the outstretched tip on the top. An Artificial Tree is 6'(72") High, we are measuring from the bottom of the container or tree trunk to the top of the tree, extending the longest leaf or frond as we measure. For Artificial Hanging Bush vines the length is the longest hanging stem measured when it is fully extended. When we specify that an Artificial Plant is 3'(36”) Wide, we measure the plant with the leaves or stems extended to the sides. You may shape these Artificial Plants and Artificial Trees to accommodate your space. Floral Arrangement measurements are more exact as these are pre-arranged and do not change shape after being created in height or in width.

Silk was used in the very beginning but as time progressed other components like, cotton, polyester and plastic materials used to make silk flowers give them durability and vibrancy that was unheard of in bygone eras.

There are a variety of ways to clean Artificial Silk Plants. • Place towels around your items if they are too large to move. • Next, fill a spray bottle with a 50/50 mixture of cold water and one teaspoon liquid dish detergent and rinse well. • Shake the plant lightly to dislodge moisture, then place it on a clean, dry towel away from heat and sunlight so it can air-dry.

All our Artificial Silk Plants, Trees, Trailing Ivies come potted with real moss. (unless specified).

All Artificial Silk Plants, Trees come assembled (unless specified) and are ready to be placed into their new home. Some adjusting of the leaves may be required so that your Artificial Silk Plants, Trees, Trailing Ivies show their best side.

Assembly Most palm trees come with fronds and a trunk with frond openings. As a rule, smaller fronds go towards the bottom, and larger (longer) fronds will go towards the top to get maximum height and to achieve maximum width. (i.e., Areca Palm, Bamboo Palm, Kentia Palm, etc.) whereas the Phoenix Palms may have a single frond “head” which simply plugs into the top of the tree trunk. It’s a great idea to refer to the original product picture on the internet when assembling your artificial tree for reference All custom Made Trees are assembled.

There will be a minimal amount of shaping. However, you may shape the branches by starting near the trunk or main stem and working your way to the end of the frond or leaf, gently bending as you go, creating a slight downward curve on the lowest branches of the plant to a slight upward angle toward the top branches. By slightly staggering the tips around the branch of your silk plants, your tree will have a fuller look. Again, referring to the original item picture will help greatly in this process.

Not all artificial plants are suitable for outdoor use. However, we have an exclusive product called Sunguard that protects your artificial silk plants, trees, flowering against fading caused by the sun and harsh weather conditions

We offer a product called Sunguard that protects décor, garden art, fountains, furniture and garden accents against fading, peeling & cracking caused by the sun and harsh weather conditions!