Refund Policy

Returns and Refund Policy

Return Policy

All returns must be made within 7 days of the date of receipt of shipment. I'm sorry but we cannot refund any shipping costs.  The customer is responsible for return shipping costs (including initial freight costs and/or pickup fees, if applicable.) A 20% restocking fee will be assessed on all returns. RG's Creative Plant Interiors Inc. is not responsible for the freight charges of returned goods directly resulting from customer error. No merchandise can be returned without prior authorization from RG's Creative Plant Interiors Inc. Any used merchandise will not be eligible to be returned.  International orders are non-returnable. Custom Made items are non-returnable. Our products are not recommended for outdoor use unless expressly noted, and RG's Creative Plant Interiors Inc. is not responsible for any damage caused by the weather. Please open your cartons and identify all materials immediately upon receipt of shipment. This is to ensure all items ordered are present and intact. Any product that has been subject to misuse, improper storage, unauthorized modification, unauthorized repair, neglect, alteration, improper installation or other acts which are not the fault of RG's Creative Plant Interiors Inc. including damage caused by shipping can not be returned to RG's Creative Plant Interiors Inc. If the product you receive is damaged, you MUST make note of damages on the truck bill of lading or immediately notify your driver to mark any damages on their shipping form. YOU MUST MAKE NOTE OF ANY DAMAGES BEFORE THE SHIPPING CLERK LEAVES YOUR FACILITY. RG's Creative Plant Interiors Inc. staff will be happy to assist you with filing a shipping claim, however, damage claims are your responsibility! Please contact RG's Creative Plant Interiors Inc. customer support department at 1-877-814-7455.  Give your order number or customer account number (if available), item number, and the quantity you wish to return. Also, briefly explain why you would like to return the merchandise. We will issue you a return authorization number and then evaluate the restocking charges. Please mark the outside of your carton (s) with your return authorization number for immediate processing. Items not returned in their original box or improper repackaging of items will not be accepted by RG's Creative Plant Interiors Inc. If you are unable to use RG's Creative Plant Interiors Inc. original box, please notify RG's Creative Plant Interiors Inc. before you return the item. RG's Creative Plant Interiors Inc. will give you the correct shipping address to return the merchandise. Please DO NOT return the product to us without receiving prior instructions or return additional merchandise not previously authorized. You will have 7 days from the date you receive your return authorization number to send returned items back to our shipping facility. Authorized returns arriving back to RG's Creative Plant Interiors Inc. more than 14 days from the date of the return authorization will be subject to additional return fees. After the product has been returned and inspected by RG's Creative Plant Interiors Inc. shipping staff, we will issue a credit to your credit card for which the purchase was made.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products (which are special orders). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.