Returns and Refund Policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@silkplantscanada.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@silkplantscanada.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products (which are special orders). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

SHIPPING

Terms of Sale This Terms and Conditions of Sale (the "Agreement") constitutes a binding legal contract between you and RG's Creative Plant Interiors Inc. the owner and operator of this website (the "Site"). By ordering any product or service via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted. This Agreement is intended to supplement the Website Terms of Use. RG's Creative Plant Interiors Inc. takes the issue of privacy on the Internet very seriously. To view our privacy policy, click here. Shipping As of now, most orders are shipping within 2-10 business days from the date of purchase unless otherwise noted. However, RG's Creative Plant Interiors Inc. is not responsible for non-delivery due to circumstances beyond our control, such as labor and/or maritime strikes, customs delays, and Acts of God. Shipping costs calculated upon checkout are estimates using current Freight Rate Guides and the weight of the item(s) purchased and may not accurately reflect the actual shipping charge for the item(s) ordered depending upon the item(s) actual dimensions and other factors. * If there is any difference between the shipping cost calculated upon checkout and actual shipping charges incurred by RG's Creative Plant Interiors Inc. the customer may receive a credit or an additional charge for shipping. PRICES AND AVAILABILITY PRICES AND AVAILABILITY OF ALL MERCHANDISE ARE SUBJECT TO CHANGE WITHOUT NOTICE. Despite our best efforts to sell online only those products we have in stock; the quantity may not be available for all products. If the product you want to order is out of stock, we apologize for any inconvenience. • Allow 2-10 days for shipping on silk plants and giftware • Our merchandise is packed by experienced packers. • Merchandise will be shipped by the most economical common carrier. • Sorry No C.O.D's Disclaimer of Warranties RG's Creative Plant Interiors Inc. warrants that it will replace or refund for the purchase price (less a restocking fee of 20% if a refund is given) any products purchased through the Site at any time within the three (3) days following your receipt of the item. THE FOREGOING WARRANTY AND RETURN POLICY IS MADE EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES OR GUARANTEES. RG's Creative Plant Interiors Inc. EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. .